Worst decision ever! I got here before they even opened to get an easy tire change. At 10:50 they hadn't even looked at my car. It took 3 almost three hours to change tires. Next time Gerald's Tires will be getting my business. I would also like to note the the lady at the service desk was most unfriendly and totally disorganized. She even misplaced several sets of keys. Customer servicd gets zero stars!
Really wish I could give this place ZERO STARS! Don't waste your time or money there. Bought a tire here less than thirty days ago, and also purchased a road hazard warranty. Needless to say the tire blew out, and after THREE attempts of going to the store after work and being told that they can't service me even though I got there at least an hour before closing each time. Asks to speak with management, and explains my car is stranded on the side of the road. Manager only tells me that they can't help me because they are overloaded and closing soon. Head to Gerald's and they are able to help me and replace my tire FREE OF CHARGE! I also decided to call corporate who only tells me that the only thing they can do is allow a salaried manager call me back within three business days, UNACCEPTABLE! I'll NEVER let these inconsiderate incompetent FOOLS service my vehicle ever again!!!