Original post - I have shopped at Tiger Sports shop since I was a student at Clemson and Coach Ibrahim owned it in the 80's. I must say that I am very disappointed in their business practices right now. I went online early Monday morning and ordered a clothing item for a gift. My credit card was charged and I was sent an email saying that as soon as it was shipped, I would receive a tracking email. 3 days later, no email. Then late today, Thursday, I received a phone call from the store. "We don't have your item." Apparently no one was monitoring the internet sales and no one bothered to go and pull my already paid for item from the shelf. Someone walked in the store and purchased my item that was already paid for!!! There was nothing from the clerk who called except "sorry" and then a lame attempt to get me to purchase something else. Be aware that if you order something online, they are slack and don't really care. You may get it but you may not either.
UPDATE!! I am very happy to now report that the manager Patti has made this debacle right. She found me another very similar product and even offered me a discount to make up for the inconvenience. I appreciate their time and effort in offering good quality customer service.
All USA
Original post - I have shopped at Tiger Sports shop since I was a student at Clemson and Coach Ibrahim owned it in the 80's. I must say that I am very disappointed in their business practices right now. I went online early Monday morning and ordered a clothing item for a gift. My credit card was charged and I was sent an email saying that as soon as it was shipped, I would receive a tracking email. 3 days later, no email. Then late today, Thursday, I received a phone call from the store. "We don't have your item." Apparently no one was monitoring the internet sales and no one bothered to go and pull my already paid for item from the shelf. Someone walked in the store and purchased my item that was already paid for!!! There was nothing from the clerk who called except "sorry" and then a lame attempt to get me to purchase something else. Be aware that if you order something online, they are slack and don't really care. You may get it but you may not either. UPDATE!! I am very happy to now report that the manager Patti has made this debacle right. She found me another very similar product and even offered me a discount to make up for the inconvenience. I appreciate their time and effort in offering good quality customer service.