Long's Drycleaning & Laundry

Well where do i start? I just moved to the area. I was looking for a dry cleaners to use. I came across this one in a google search and decided to give them a try due to them being close to the daycare i am using. When i took in my shirts and pants the young girl behind the counter told me they offer same day service if you drop off by 9am. She also said since it was in the afternoon she would not get them back till the following day normally. I said that is fine. I took out my clothes and separated them out on the counter for her while she took my info. She then told me that due to the amount i had, 25 shirts and 4 pants that they may need a extra day with them. So i left them with her a bit puzzled that that amount may need an extra day. I told her I wanted heavy starch as i like my shirts creased and stiff. I returned the following day after 5 on a whem that they would be back. She tells me "I told you we will not have them back till tomorrow" So i said thanks i just thought with you having same day service you would have them back this evening. I came back the following morning and they had them back. When i took a quick look at them i noticed they had no creases in the sleeves. I inquired about the starch and creases not being present. The lady told me ohh we don't do creases and yes they are starched as you asked. I then said this is the first time i got my shirts back from any cleaners with out creases. She said this is normal for them. I then promptly paid the $100 bill and started to gather my stuff when she said, oh we kept a shirt due to there being a stain on it, and it will be ready tomorrow. I said ok thank you. I returned the next evening to find out they kept 5 shirts, Which i know most if not all did not have stains on them. So after handing me the remaining part of my order, she told me I owed them an additional $25 for those shirts. So With all that being said. I feel they Lied to me to cover their lateness on having my order ready, They failed to properly starch my shirts. Their customer service is next to none. If they would have offered to send the shirts back and starch them properly and tell me the truth about the missing shirts i would not have wrote this review this way. I recommend anyone looking for a place to due their dry cleaning to use another company unless you enjoy being lied to and taken advantage of.