Move in was prompt and professional. The house was in decent condition but needed a more thorough cleaning before I felt comfortable living there. Unfortunately, I was locked out of my home this past weekend and Conrex did not have a spare key with maintenance or in the Columbia leasing office. I called several times and used the online form to contact the leasing office; however, have not heard back. After driving across town just to learn there is no spare key, I eventually had to call a locksmith to enter the home. I am stuck with a $125 bill and a broken front door that is no longer secure. 2 Stars for the move in part, but I'm really hoping they remedy the situation to earn back my trust.
Move in was prompt and professional. The house was in decent condition but needed a more thorough cleaning before I felt comfortable living there. Unfortunately, I was locked out of my home this past weekend and Conrex did not have a spare key with maintenance or in the Columbia leasing office. I called several times and used the online form to contact the leasing office; however, have not heard back. After driving across town just to learn there is no spare key, I eventually had to call a locksmith to enter the home. I am stuck with a $125 bill and a broken front door that is no longer secure. 2 Stars for the move in part, but I'm really hoping they remedy the situation to earn back my trust.